Privacy Policy

🏢 1. About Us

The Tejuosho Market Portal is operated by GOS Services Limited, a company registered in Nigeria. We provide digital management services for Tejuosho Shopping Complex, Lagos, including shop management, bill payments, electricity metering, and market administration.

Company: GOS Services Limited
Address: Tejuosho Shopping Complex, Lagos Mainland, Yaba, Lagos, Nigeria
Email: [email protected]

📋 2. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, and role (shop owner, customer, staff)
• Shop Information: Shop name, stall number, block, category, and business description
• Transaction Data: Bill payments, electricity top-ups, order history, and payment references
• Device Information: Device type, operating system, and FCM token for push notifications
• Usage Data: Pages visited, features used, and interaction logs for service improvement
• Location Data: General location (Lagos, Nigeria) for market-specific services

🎯 3. How We Use Your Information

GOS Services Limited uses your information to:

• Create and manage your account on the Tejuosho Market Portal
• Process bill payments, electricity top-ups, and financial transactions
• Send push notifications for payment confirmations, bill reminders, and market announcements
• Provide customer support and respond to enquiries
• Generate reports and analytics for market administration
• Comply with legal obligations under Nigerian law
• Improve our services and user experience

🔒 4. Data Security

We implement industry-standard security measures to protect your personal information:

• All data is transmitted over HTTPS encrypted connections
• Passwords are hashed using bcrypt and never stored in plain text
• API access is protected by Laravel Sanctum token authentication
• Electricity meter PINs are hashed and never retrievable
• Payment processing is handled by Paystack, a PCI-DSS compliant payment processor

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

🤝 5. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Firebase (Google LLC): Push notifications and crash analytics — Firebase Privacy Policy
• Paystack: Payment processing — Paystack Privacy Policy
• Google Mobile Ads (AdMob): Advertising services — Google Privacy Policy
• Google Fonts: Typography rendering

We do not sell your personal information to any third party.

🔔 6. Push Notifications

With your permission, we send push notifications to your mobile device for:

• Payment confirmations and receipts
• Bill due date reminders
• Electricity balance alerts
• Important market announcements from administration
• Order status updates

You can disable push notifications at any time in your device settings. This will not affect your ability to use the app.

⏱️ 7. Data Retention

We retain your personal data for as long as your account is active or as required by Nigerian law:

• Account data: Retained while your account is active
• Transaction records: Retained for 7 years for financial compliance
• Notification history: Retained for 90 days
• Support tickets: Retained for 2 years

You may request deletion of your account by contacting us at [email protected]. Transaction records may be retained for legal compliance even after account deletion.

⚖️ 8. Your Rights (NDPR)

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your personal data

To exercise any of these rights, contact us at [email protected].

🍪 9. Cookies

Our website uses cookies and similar technologies to maintain your login session, remember your preferences, and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the web portal.

📝 10. Changes to This Policy

GOS Services Limited reserves the right to update this Privacy Policy at any time. We will notify users of significant changes via push notification, email, or a notice on the web portal. Continued use of the Tejuosho Market Portal after changes constitutes acceptance of the updated policy.

📞 11. Contact Us

For any privacy-related questions, concerns, or requests, please contact our Data Protection Officer: